Smart Door Lock (“Lock”)

General Terms and Conditions

1.Subject to clauses 2 and 3, J Lock Company Limited (“Company”) warrants the Lock to be free from defects in materials and workmanship (“Warranty”). This Warranty is valid in Hong Kong and Macau only. There are no further warranties, whether express or implied, save and except the Warranty. There is no express of implied warranty of merchantability or a warranty of fitness for a particular purpose.

2. Subject to clause 3, the Company provides this Warranty for 1 year starting from the date of purchase as shown on purchase invoice. This Warranty includes free on-site maintenance service and component replacement for the first year.

3. This Warranty shall apply only when the Lock was installed by the Company’s approved technician(s).

4. Please keep the purchase invoice and warranty card carefully. Both the original purchase invoice and the original warranty card must be presented when requesting for warranty services. This Warranty will be voided automatically if there is any amendment, alteration, or erasure of the purchase invoice and/ or warranty card.

5. No additional warranty card will be provided for any loss of the warranty card.

6. Additional transportation charge(s) will be incurred if the Company’s approved technicians are to provide warranty services at a remote location which is difficult to be reached by public transport.

7. This Warranty DOES NOT cover:

7.1 Replacement of any external parts of the Lock including but not limited to the outer case, keypad, and button of the Lock; any accessories and parts that are not included in the Lock’s body; and the mobile apps.

7.2 Reinstallation of the Lock at a new location.

7.3 The Lock, or any part thereof, which has been installed or repaired by third parties but not the Company’s approved technicians, improperly used, negligently used, used not in accordance with the instructions in the User Manual, abused, altered, damaged, subjected to force majeure events including but not limited to accident, electrolyte leakage from battery, humidity, flood, fire, natural calamities or acts of Gods including but not limited to natural calamities, or on which any serial number has been altered, defaced or removed.

7.4 Invalid request for warranty services, e.g., the Lock is functioning normally, or general daily use and operation of the Lock including change of batteries and user settings.

7.5 The Lock which has been installed in an outdoor or semi-outdoor area.

8.All warranty services within the warranty period shall be rendered by the Company’s approved technician(s) only. In case of product discontinuation or unavailability of component(s) during the warranty period, the Company will provide compatible component(s) for maintenance.

9. If booking for warranty services is cancelled or re-scheduled without at least one (1) working days’ notice, or if our technician cannot contact the customer prior to the booking time, administration charge will be incurred.

10. Notwithstanding any provision herein and to the extent permitted by law, the Company’s total liability to a customer arising out of, under or in connection with this Warranty shall not in any circumstance exceed a sum equal to 50% of the Lock’s actual selling price as shown in the purchase invoice. The Company shall not be liable to any customer by way of indemnity or by reason of any breach of this Warranty or of statutory duty of by reason of tort (including but not limited to negligence) or otherwise for: (i) any indirect or consequential damage; (ii) loss of profit; (iii) loss of use; (iv) loss of production; and (v) loss of contracts or any financial or economic loss.

11. Whenever a mechanical key is not available from the customer, a service charge will be incurred for urgent lock breaking.

12. Alkaline batteries of the same batch must be used for the Lock, otherwise this Warranty will be voided. The Company bears no responsibility for any loss, cost or damage caused by the customer not using the same batch of alkaline batteries for the Lock.

13. General Terms and Conditions are subject to change without notice.

14. The Company reserves all rights to make the final decision.

15. The Chinese translation is for reference only. In case of any discrepancy between the English version and the Chinese version, the English version shall prevail.